Delivery Policy

We ship all orders from our Melbourne warehouse and deliver across Australia using trusted third-party carriers, including Australia Post and StarTrack.

Shipping Options & Rates

  • Standard Shipping — Flat rate of $12.95
    Estimated delivery within 2–8 business days, depending on your location.
  • Express Shipping — Flat rate of $20.95
    Estimated delivery within 1–4 business days, depending on your location.

Order Processing

  • Orders are typically processed and dispatched within 1–2 business days from the time of purchase.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

Tracking & Delivery Responsibility

  • All shipments are tracked. Once your order has left our warehouse, it is your responsibility to track its progress via the carrier (Australia Post or StarTrack).
  • Delivery timeframes are estimates only and may be affected by external factors beyond our control.
  • We are not liable for delays, loss, or damage that occurs during transit. If issues arise, please contact the carrier directly using your tracking number.

If you have any questions or need assistance with your order, please contact us.