Contact Details
71 Bakehouse Road, Kensington VIC 3031
Phone:+ 61 3 9329 1933
Email: info@thebasketcase.com.au
Trading Hours:
Whilst we are an online store, please note that we have regular office hours 9:00am – 4:30pm Monday – Friday. This means that orders placed on our online store will be received and handled by our office staff during those hours. Please ensure that you include a contact number during those hours just in case we need to contact you regarding your order.
Expected code of conduct
The Tasty Harlequin aims to provide a working environment for all their employees that is safe, professional and friendly. The Tasty Harlequin requests that all customers follow our guidelines when communicating with our team members:
- When communicating with our team members either by telephone or via live chat that they treat us with dignity, courtesy and respect.
- Be sensitive and understanding to our team that are here to help and support you with your order.
- Respect our privacy policy
- Not display rude, aggressive, argumentative or offensive behaviour when communicating with our team, at our office or on social media
Shipping / Delivery
Please check the delivery policy page for detailed information about how we deliver your order. If something is not clear to you our friendly team is here to help you on 1300 733 933 for assistance during business hours.
Delivery will be calculated when you place your order. Alternatively, please call 1300 733 933 or Intl +61 3 93291933 and we would be happy to process your order.
Order Terms
All orders placed by 1.00pm AEST will be shipped that day(*). If you are unsure of the delivery time frames for the area you have chosen to deliver to, please contact our customer service team on 1300733933 or via the online chat during our office hours.
* Please note orders placed online during Saturday, Sunday or public holidays will be shipped the next business working day.
Courier companies have their own guidelines and parameters and we must abide by the information they give us. Occasionally a destination may not be within the courier’s delivery zone or could be a different price than normal. This usually applies to country areas, and you will be notified if there is additional cost.
NB: we cannot guarantee delivery times on the day of delivery
Payment terms
All orders are to be paid with either credit card Visa/Mastercard or American Express, Afterpay, PayPal and Shop Pay.
PayPal and Shop Pay
Please note that third party payment services such as PayPal and Shop Pay often overwrite information. You must double check all shipping information is correct on your confirmation email and get in contact with us immediately if it is not.
Billing Information
The Tasty Harlequin will only contact you via your nominated email address or phone number. If you wish to receive ongoing information about your order you must provide us with an email address. We do not send any invoicing information to physical addresses.
Incorrect Information
Please check carefully the order information you enter on the order form. Incorrect information can lead to your order being delayed. If your order is returned and needs to be re-directed or re-delivered, you will incur additional delivery fees. If you have given the incorrect information and the package has been delivered and left at the door, we will not be able to recover the item and a new order will need to be placed incurring full replacement costs.
Delivery Terms
The Tasty Harlequin is not responsible for the delivery. The Tasty Harlequin uses Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft, damage, network delays or incorrect sorting. Further information about deliveries can be found in our Delivery Policy.
Christmas Deliveries
Christmas is a very busy period. The normal time frames do NOT apply. Please allow 3-4 BUSINESS days for orders to be shipped. You must then allow delivery times on top of this.
Post Offices
Orders will be taken to a local Post Office if the driver is unable to leave the package safely or access the property. The Tasty Harlequin will not tolerate abuse or strong language if a gift is sent to a Post Office for collection.
Product Information
All items advertised on The Tasty Harlequin website are in stock unless otherwise stated. If you require further information on a product please reach out to us via email or phone.
Cancellation/Returns/Refunds Policy
Please see our Refunds and Returns Policy.
Discount Codes
We regularly send discount codes to our mailing list. These discounts are intended for use by customers processing orders themselves on our website. Orders made over the phone and bulk orders are not applicable. Discount codes will not be honoured after placing an order.
Disclaimer
The information contained on the website is provided by The Tasty Harlequin in good faith. To the best of The Tasty Harlequin's knowledge, the information is accurate and current. However, The Tasty Harlequin employees do not make any representation or warranty as to the accuracy or completeness of the information.